Our employees participate in decision making and provide long lasting solutions. Formal organizational higher achy is not always applicable in decision making. Employees are empowered to become leaders in filling gaps in operational matters for faster delivery of services. Benefits for such leaders are ensured within the formal rules and regulations. Trust and organizational justice is the key to solid foundation for ISO implementation success. Human resources policy is in line to break the ice for successful risk assessment and taking competitive advantage for project implementation for the Public benefit as well as employee benefit.