Shared vision and agreed goals, commitment of employees, competencies of groups and individuals, transformation leaders and value system are the key human resources interventions for fulfilling the customers and stakeholders requirements and interests.

Transformation from ISO 9001: 2008 certification to  ISO 9001:2015  is the key to develop new organizational culture, technically competent, internally neutral(disciplined), transformation leaders with functional knowledge with  accountability and transparency, pave way to success full transformation of  human resources to  ensure  efficient and effective customer services and bench mark to compete with global trends.